TERMS OF USE
These terms and conditions are
applicable to the usage of the www.bookmytournow.com
website ("BMTN TOURS AND TRAVELS") by you. BMTN TOURS AND TRAVELS
shall provide you (“User”) travel-related information, travel leads, pricing,
availability and reservations for airlines, hotels, railway, holiday packages,
bus and car rentals across cities and rural areas throughout India and abroad
(“Service/s or BMTN TOURS AND TRAVELS Services”). These Services may be availed
by the User in India or outside India at any time during the year as is offered
by various third party vendors like airlines, hotels, bus operators
etc.("Service Providers" or "Vendors"). The website is also
for your education and information and is also used by us to obtain feedback
with a view to providing information and services with respect to the leisure
industry.
By accessing this site you agree to the following terms. In case you do not
agree to the following terms please do not read or refer to the material on any
of our pages.
Opening an Account
In order to become able to use the BMTN TOURS AND TRAVELS,
you must complete in full an application form on the Website. As part of the
application, you will be asked to provide us with a Username and Password. This
username and password will be used by you when using our services.
Usernames/Passwords
You are solely responsible for the confidentiality of your username, and
password. In the event you have reason to believe your account, username and/or
password is being used in an unauthorized manner, you agree to contact us
promptly so that the appropriate modifications can be made to your account.
Please be aware that information will be sent to your email address that you
provided to us at the time of sign up.
Agreement to Receive Mail
You hereby consent to the receipt of physical & electronic
communication from us.
Contributions on Website
Any activity you do on the website (Comments, Reviews, and Questions
etc) becomes property of BMTN TOURS AND TRAVELS. We reserve the right to modify
or update that information suitably.
Viruses and Contamination of System
BMTN TOURS AND TRAVELS is neither responsible nor liable for any viruses
or other contamination of your system, nor for any delays, inaccuracies, errors
or omissions arising out of your use of this site or with respect to the
material contained on this site.
Linked Sites
Any linked websites in our website are not under our control and we are
not responsible for the contents of any linked site or any link contained in a
linked site, or any changes or updates to such sites. We are providing these
links to you only as a convenience, and the inclusion of any link does not
imply endorsement by us of the site.
Content and Intellectual property rights
All content on the website including but not limited to icons, buttons,
logos, text etc, as well as any and all trademarks, whether registered or not
constitute the exclusive intellectual property of the BMTN TOURS AND TRAVELS
and is protected under Indian law. You may not selectively download portions of
the website without retaining the copyright notices You may download material
from the website only for your own personal use and for no commercial purposes
whatsoever. Any and all information that is submitted by you including but not
limited to comments, feedback etc is the sole property of BMTN TOURS AND
TRAVELS which may be used in any manner the BMTN TOURS AND TRAVELS deems fit.
We provide all content to the best of our knowledge and we are not responsible
for changes to third party content.
Limitation of Liability
BMTN TOURS AND TRAVELS makes no warranty that this site will meet your
requirements, the service or this site will be uninterrupted, the results that
may be obtained from the use of this site will be accurate or reliable, any
information or other material obtained by you through this site will meet your
expectations and any errors in this site will be corrected.
We shall not be liable to you for any special, consequential, incidental, and
exemplary or punitive damages, or loss of profit or revenues. We are also not
liable under any circumstances for damages arising out or related in any way to
your inability to access, or your difficulty in accessing, the website. We
shall not be liable under any circumstances for damages arising out of or in
any way related to products, services and/or information offered or provided by
third-party vendors accessed through the website or by any other means. All
content and information provided by BMTN TOURS AND TRAVELS either through the
website or otherwise is provided to you without warranty of any kind either
expressed or implied, with regard to the merchantability, technical
compatibility or fitness for a particular purpose with regard to any service,
products or material provided by or through the website.
Indemnity
You agree to indemnify, defend and hold harmless BMTN TOURS AND TRAVELS,
and its officers, employees, agents, and any third party information providers
to the Website, from and against all claims, actions, proceedings, expenses,
damages and liabilities, which are the result of, or are in any way related to
your use of the website.
Governing Law
These terms and conditions shall be governed by Indian law and the
courts at Tezpur shall have exclusive jurisdiction in all matters arising out
of or in connection with the use of the website by you.
Privacy Policy
Please refer to our Privacy Policy on the website.
Charges & Pricing
BMTN TOURS AND TRAVELS does not charge any fees for browsing. BMTN TOURS
AND TRAVELS is ONLY a ticketing/booking agent for various types of services.
For example, BMTN TOURS AND TRAVELS does not operate bus services or run
flights of its own etc. In order to provide a comprehensive choice of bus operators
or flights etc, departure times and prices to customers, it has tied up with
many Vendors. BMTN TOURS AND TRAVELS's advice to customers is to choose the
Vendor they are aware of and whose service they are comfortable with. BMTN
TOURS AND TRAVELS is not liable for any Discrepancy / Deficiency in service by
the Service Providers / Vendors of any service type.
Users can create free membership accounts on BMTN TOURS AND TRAVELS for
service booking. From time to time, BMTN TOURS AND TRAVELS at its sole discretion
will add new services, change existing services and remove some services as
well.
Users shall be solely responsible for compliance of all applicable laws for
making payments to BMTN TOURS AND TRAVELS. GST Credit (if applicable) will be
provided directly by the Vendor to the User and BMTN TOURS AND TRAVELS will not
be responsible for non-receivable of the same.
While BMTN TOURS AND TRAVELS strives for quality products and services with
accurate pricing information, typographical and other errors may occur. In the
event the Service is listed at an incorrect price or with incorrect service
information due to an error, BMTN TOURS AND TRAVELS may at it's discretion
contact the User for instructions or cancel User's booking and notify User of
such Cancel.
BMTN TOURS AND TRAVELS will have the right to rectify the price of the Service
and contact User for further instructions via e-mail address provided by User
at the time of registration, or cancel the booking and notify User of such
cancellation. If BMTN TOURS AND TRAVELS cancels the order after the payment has
been processed, the said amount will be remitted to User’s account from which
the payment was made.
Payment Options
BMTN TOURS AND TRAVELS Supports various Payment Methods like Credit and
Debit Cards (Visa, Mastercard, Rupay, Amex, Dinners etc), Internet Banking
(around 100 Indian Banks), Wallets, etc through an online payment gateway
system. BMTN TOURS AND TRAVELS and the associated one or more payment gateway
makes full effort to fulfill information security requirement and uses the
latest encryption technology to protect and safeguard the Users Payment Methods
and their details.
All Payments for services purchased via BMTN
TOURS AND TRAVELS by all types of users (travelers or agents or any other type)
have to be pre-paid. Incase the credit is extended/provided to any type of
user, then it needs to be paid within the next working day. If the user misses
his payment timelines, then BMTN TOURS AND TRAVELS has the right to cancel the
purchased service or any other purchased services of the same user or it's
sister concerns to recover the money and penalty amount decided by BMTN TOURS
AND TRAVELS (upto 100% of the default amount).
Company also reserves the right to
charge 1% per day penalty interest for overdues, the same will charged after
reminders and notifications.
Gateway Charges
Please note that BMTN TOURS AND TRAVELS cannot control any fees or
conversion rates that may be charged to User by their Banks or Financial
Institution related to such a transaction and BMTN TOURS AND TRAVELS disclaims
all liabilities in this regard.
BMTN TOURS AND TRAVELS Travel Special Fares
There are three types of BMTN TOURS AND TRAVELS Special Fares:
·
BMTN TOURS AND TRAVELS Special ZERO
Reschedule Charges
o Reschedule request needs to reach BMTN TOURS AND TRAVELS at least
36 hours for domestic flights and 72 hours for international flights before the
original departure time. If the request does not come in this timeframe, then
normal Airlines and BMTN TOURS AND TRAVELS Travel Reschedule charges will be
charged. However, Customer can also directly work with the airlines when the
departure time is less than the above mentioned timeframe. Any charges imposed
by the airlines in this regard, will need to be borne by the customer itself.
o Exact flight details of the new flight needs to be provided for
Reschedule request - Only one option will be handled for reschedule request.
o BMTN TOURS AND TRAVELS Travel takes 4 to 8 hours to respond during
working hours for re-schedule request and is totally dependent on seat
availability and airlines response. Incase the airlines does not provide timely
or no response, BMTN TOURS AND TRAVELS Travel cannot be held responsible for
the same.
o BMTN TOURS AND TRAVELS may charge certain service fees for the service
rendered.
·
BMTN TOURS AND TRAVELS Special ZERO
Reschedule, 50% Cancellation Fees, Free Meal
o Reschedule details covered under BMTN TOURS AND TRAVELS Special
ZERO Reschedule Charges
o Airlines & BMTN TOURS AND TRAVELS Cancellation Charges will be
charged at 50% For e.g. if Airlines cancellation charges were Rs 3000 and BMTN
TOURS AND TRAVELS Charges Rs 499, then in this flight, the Airlines
Cancellation Charges will be Rs 1500 and BMTN TOURS AND TRAVELSCharges as Rs
249. All Cancellation requests needs to reach BMTN TOURS AND TRAVELS before 36
hours in domestic flights and 72 hours for international flights before the
original departure time. If the request does not come in this timeframe, then
normal Airlines and BMTN TOURS AND TRAVELS Cancellation charges will be
charged. However, Customer can also directly work with the airlines when the
departure time is less than the above mentioned timeframe. Any charges imposed
by the airlines in this regard, will need to be borne by the customer itself.
o Free Meal is supposed to be provided by the airlines. However if for any
reason, airlines does not provide the Free MEAL, no compensation will be
provided by BMTN TOURS AND TRAVELS. MEAL Selection needs to be done by the
customer on the airlines website. BMTN TOURS AND TRAVELS will not choose any
MEAL type on customer's behalf.
·
BMTN TOURS AND TRAVELS Special ZERO
Cancellation / Reschedule Fees, Free Meal
o Cancellation requests needs to reach BMTN TOURS AND TRAVELS atleast 36
hours for domestic flights and 72 hours for international flights before the
original departure time. If the request does not come in this timeframe, then
normal/standard Airlines and BMTN TOURS AND TRAVELS Cancellation charges will
be charged.
o Please read above for Rescheduling of Flights & Free MEAL
Refund, Cancellation & Re-scheduling
Policy
In case of no-show or unutilized
bookings, User shall be required to make requests for any valid and applicable
refunds, as per Vendors’ policies or within 15 days from the travel date
(whichever is earlier). No refund would be payable for any requests made
after the expiry of 30 days of travel date / check-in as aforementioned and all
unclaimed amounts for such no-show or unutilized bookings shall accordingly be
deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the
cancellation request, after receiving back to back refund from the concerned
Vendor. Payment will be refunded back into the same original payment instrument
like the same credit card or bank account from which it was paid for the
traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload
of any type is always credited in their agents BMTN TOURS AND TRAVELSs account
balance. In case of agents account closure, the agent is supposed to consume
its balance or clear their dues (if any). No money transfer will be done to
travel agents bank account, in any circumstances.
In case User avails to book any of the Services offered by the Vendor and is,
thereafter, not contactable on the contact details provided, then the
tour/travel reservation selected by User will stand cancelled and BMTN TOURS
AND TRAVELS or the Vendor would not be liable for any charges/expenses incurred
by User, either directly or indirectly in this regard
Any Refund Claims arising due to cancellation / delay of flight by the Vendor
shall be subject to BMTN TOURS AND TRAVELS receiving the refund from the
Vendor. In the Event Vendor does not refund the amount to the BMTN TOURS AND
TRAVELS, BMTN TOURS AND TRAVELS shall not be held liable for the same
Cancellation/Re-scheudle of Flight Ticket upto 24 hours will be dealt by BMTN
TOURS AND TRAVELS. Less than 24 hours, the USER should cancel it directly with
the airlines and inform BMTN TOURS AND TRAVELS for the refund processing
BMTN TOURS AND TRAVELS shall charge a cancellation fees - varying from time to
time and transaction to transaction and type of service. This fees will be over
and above the Airlines Cancellation Fees. Similarly for other service like Bus
Tickets etc, BMTN TOURS AND TRAVELS will add it's own cancellation fees over
the Vendor's cancellation Fees
Cancellation Policy is defined and governed by the Vendor and BMTN TOURS AND
TRAVELS will not be able to do any changes around it. Refund will only be
processed once the USER informs BMTN TOURS AND TRAVELS
Partial Cancellation may or may not be allowed - This will depend on the
Vendor's Cancellation Policy
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and BMTN TOURS AND TRAVELS
Re-schedule Charges
Domestic and International Booking/Cancellation/Re-schedule will have different
amount of fees for different Services
Name Change, Title Change, Age Change, Sector Change etc is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be
entertained by BMTN TOURS AND TRAVELS. The User need to work directly with the
Vendor and BMTN TOURS AND TRAVELS will not be responsible / liable in any form
Once a confirmed ticket/service is booked/generated, Convenience Fees is not
refundable under any circumstances. If you are booking a special discounted
return fare then both sectors have to be cancelled together
The USER will be solely responsible for the Visa, Passport or any other
requirement for the travel. BMTN TOURS AND TRAVELS will not be responsible for
any inadequacy of any form
Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance
for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to
check this with Vendor directly
Booking Confirmation
User should not take any action based on information on the Marketplace
until User has received a confirmation of User’s transaction. In case of
confirmations to be received by email, if User does not receive any
confirmation of User’s purchase/transaction within the stipulated time period,
User may first look into "spam" or "junk" folder to verify
that it has not been misdirected, and if still not found, please contact BMTN
TOURS AND TRAVELS's call centre or login into the User Account section of BMTN
TOURS AND TRAVELS.
In case a booking confirmation e-mail or sms gets delayed or fails because of
technical reasons or as a result of incorrect e-mail ID / phone number provided
by the user etc, a ticket will be considered 'booked' as long as the ticket
shows up on the confirmation page or in the User Account section of BMTN TOURS
AND TRAVELS.
The total price payable will be displayed to the User before making payment to
the Vendor. Users are hereby informed that in case of a booking request being
rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts
collected by BMTN TOURS AND TRAVELS for such booking will be refunded to the
User’s Account used for making the payments.
Offer Fares / Series Fares / Group Fare
or any other similar fares are non-refundable, non-changeable under any
circumstances. In these types of bookings, more than one (non related)
passenger is added in the same pre-purchased PNR. Names in this type of fares
are updated between 8pm and 11pm, one night before the travel date. Hence, web
checkin needs to be done by the passenger or the travel agency once the names are
updated. Do note Airlines counter are not very friendly at some airports and
machines may / may not operate. Also airlines may levy service charges for
issuing boarding pass from the airport counter. Since these are collective
passengers tickets, normal web checkin, meal selection, extra baggage purchase,
wheel chair addition, GST or any other special services cannot be added in
these tickets. Lastly in these types of fares, our fare rules supersedes
airlines and hence no refund requests are entertained unless flight is
cancelled or flight date/timing is changed by more than 6 hours in
domestic flights and over 24 hours in international flights.
Name changes (minor or major) in any
form cannot be done in these fares. In this type of fares (Offer Fares / Series
Fares / Group Fare or any other similar fares), you are not supposed to contact
airlines directly or any other body for any reason. BMTN TOURS AND TRAVELS
should be your only point of contact for any purpose and the decision of BMTN
TOURS AND TRAVELS will be final. Incase you contact airlines or any other body,
your account might be disabled and your balance will be forfeited.
In case of schedule change and airlines
provides multiple options, agent/customer has the choice to choose among the
given options only within the given time. However, once names are updated in
the revised itinerary, thereafter no changes will be accepted of any type. Also
note if the agent/customer does not respond in the given time then Airlines / BMTN
TOURS AND TRAVELS can choose any option.
Offline Booking
BMTN TOURS AND TRAVELS avoids and do not
recommends travel agents for doing offline booking with us. However, if the
travel agents insists, BMTN TOURS AND TRAVELS can do the booking on behalf
of the travel agent as a courtesy. Having said that BMTN TOURS AND
TRAVELS will not be responsible for any type of mistake like date, origin
city, destination city, itinerary details, pricing, name & details of the
passenger etc. Travel Agent will be responsible for any mistake or issue in
offline booking from BMTN TOURS AND TRAVELS. BMTN TOURS AND TRAVELS on any circumstances
will not bear any expense or refund any part of the booking
amount.
Promo Codes
BMTN TOURS AND TRAVELS may generate promotion codes from time to time
which may be availed on the site for discount, if applicable. BMTN TOURS AND
TRAVELS at its discretion, could add new promo codes, change or withdraw
existing ones without any prior notice. Incase of any dispute with any party, BMTN
TOURS AND TRAVELS's decision will be binding and final.
When USER registers with BMTN TOURS AND TRAVELS, BMTN TOURS AND TRAVELS or any
of its partners/afflilate/group companies/partners/vendors may contact User
from time to time to provide information/offers of services that BMTN TOURS AND
TRAVELS or such other group companies believe may benefit User.
Users Responsibility & Liability
User shall be responsible for their own actions in utilizing the
Services purchased by User, and BMTN TOURS AND TRAVELS shall not be
liable for any such action. BMTN TOURS AND TRAVELS is only providing
a platform for communication and it is agreed that the contract for Service shall
be a strictly bipartite contract between the Vendor and User.
User represents that User is of legal
age to form a binding contract with BMTN TOURS AND TRAVELS and is not a person barred from receiving Services under the
laws as applicable in India.
Any references to a Vendor being
"verified" (or similar language) only indicate that the Vendor has
completed a reasonable verification process. Any such description is not an
endorsement, certification or guarantee by BMTN TOURS AND TRAVELS about
any Vendor, including of the Vendor's identity and credibility. BMTN TOURS
AND TRAVELS therefore recommends that you always exercise due diligence
and care when deciding whether to avail services from a Vendor, or while having
any other interaction with them.
Upon receiving User’s complaint, BMTN TOURS AND TRAVELS shall inform the
relevant Vendor of such complaint and request for an explanation. Users are
required to refrain from raising frivolous and baseless complaints. User
expressly acknowledges that the Vendor providing the deficient Service will be
solely responsible to User for any claims that User may have in relation to
such defective service and BMTN TOURS AND TRAVELS shall not in any manner be
held liable for the same.
Unless due to User’s negligence, in the event the Vendor fails to complete a
delivery of any Service, User acknowledges that the Vendor will be liable to
make any applicable refunds or payments. User agrees that BMTN TOURS AND
TRAVELS will not be held liable for failure of the Vendor to make available any
Service therein.
BMTN TOURS AND TRAVELS reserves the right at all times to disclose any
information as is necessary to satisfy or comply with any applicable law,
regulation, legal process or governmental request, or to edit, refuse to post
or to remove any information or materials, in whole or in part, in BMTN TOURS
AND TRAVELS's sole discretion.
In no event shall BMTN TOURS AND TRAVELS its officers, directors, employees,
partners or vendors be liable to User, the Vendor or any third party for any
special, incidental, indirect, consequential or punitive damages whatsoever,
including those resulting from loss of use, data or profits, whether or not
foreseeable or whether or not BMTN TOURS AND TRAVELS has been advised of the
possibility of such damages, or based on any theory of liability, including
breach of contract or warranty, negligence or other tortuous action, or any
other claim arising out of or in connection with User’s purchase of the
services herein.
BMTN TOURS AND TRAVELS shall not assume any liability for the non-availability
of the Services where required or any action or inaction that might be taken by
the Vendor.
ALL LINKED TERMS AND CONDITIONS
HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY USER.